You're under a car. The phone is not going to answer itself.
Every call is someone deciding where to bring their vehicle today, and the shop that answers gets the bay. Most shops miss half of them because everyone with a phone is also holding a wrench.
Where the work leaks.
Bays fill early. The service writer is also the parts orderer, the estimator, and the person at the counter — and when three of those happen at once the phone loses. Calls cluster at opening, when people are deciding what to do about the noise their car made on the way to work, and again at the end of the day when they want to know if it's ready. Detailing runs differently: booking-led, weather-dependent, and heavy on quote questions about vehicle size and condition.
Morning calls while the bays are being filled
The hour with the most inbound intent is the hour nobody can get to the phone.
"Is my car ready?" calls all afternoon
Pure interruption — no revenue in it, and it lands on the person writing estimates.
Quote questions on the services people shop around for
Brakes, tires, ceramic coating and full details get shopped by phone, and unanswered means unquoted.
Repairs they said no to, never followed up
The customer who deferred the recommended repair in March is a booked job in June if anyone remembers to ask.
Named by the job it does for you.
- Start here
Text back every missed call
The core fix for a shop. Every call missed while you're under a vehicle gets a text back within a minute — with your hours, an offer to book, and a question about what the car is doing. Most of your lost work is exactly this call.
$750 then $95/mo - Then
Answer questions & book jobs, 24/7
Answers the shopping questions without pulling your service writer off an estimate: do you work on this make, what's the diagnostic fee, how long for a brake job, do you have a loaner, is the coating warrantied. Books the appointment outright.
$950 then $95/mo - Then
Handle the office work
The status-update load. Customers get told when the car is ready, deferred work gets followed up months later, and the counter stops absorbing a dozen interruptions a day that produce no revenue.
from $2,500 then $250/mo - Then
Ask for a review, every time
Asks for the review at pickup, when the car is clean and running right — and routes a complaint to you before it becomes the review that sits at the top of your profile.
$600 then $60/mo
Every assistant includes training on your business, the rules in writing, and a two-week supervised launch. See the full menu or build your price.
The Central Florida calendar.
Central Florida's climate does specific things to vehicles, and both trades feel it. Sun and heat destroy paint, clear coat, and interiors year-round, which is why paint correction and ceramic coating sell here in a way they don't in milder climates. Heat is also hard on batteries and cooling systems, so summer brings a predictable wave of no-start and overheating work. Detailing is weather-sensitive in the reverse direction — the afternoon storm season interferes with scheduling, and the dry, mild winter months are the strongest booking window, overlapping with snowbird arrivals who want their vehicle sorted for the season.
What your website has to do.
- A page per service, since people search for the specific repair — not for 'auto repair near me' as often as you'd think
- Booking or a real quote request path, because a phone number alone loses everyone who won't call
- For detailing, before-and-after galleries — it's a visual purchase and nothing else sells it as well
- Warranty terms, certifications, and what makes your shop worth more than the chain down the road
All of it is included in the published prices — see the tiers.
What shop owners ask.
Can it quote a repair over the phone?
Only published, fixed-price items — a diagnostic fee, an oil change, a detail package by vehicle size. Anything needing diagnosis gets an appointment instead of a number, because a guessed quote you then have to walk back costs more than the call was worth.
Will it know if I have a part in stock?
Not unless it's connected to a system that knows. By default it books the appointment and flags the part needed so your writer can check. Overstating this is exactly the kind of thing that turns an assistant into a liability.
We're a two-bay shop. Is this too much?
A two-bay shop is often where it pays best, because there is genuinely nobody free to answer. The missed-call texter alone usually covers itself on a small operation — it's the full assistant that needs more volume to justify.
Can it handle both the repair side and the detail side?
Yes, and it should — they're different conversations with different questions, and it can tell which one it's in. That gets scoped on the visit so the detail inquiries don't get answered like brake jobs.
More answers on the pricing page. The monthly plans are explained here.
$500 off any build, plus 3 months of Care ($149/mo) free.
Ten local businesses, so I can build an Orlando portfolio. You get a discount, I get work I can show. Starts with a free 30-minute visit at your business — one-page price in 48 hours, whether or not you hire me.